• •The position of Chief Customer Experience Officer (CXO) is a leadership role within the organisation. The CXO is part of the leadership team that ensures operational excellence that supports the strategic direction of the business.
  • The candidate must have the ability to assist and drive the organization to execute long-term and short-term plans and directives by implementing vision, management, and leadership.
  • The ability to lead the day-to-day operational activities to achieve the objectives and outcomes of the business.
  • Ability to create a strategy, gain organizational efficiencies and manage projects

Professional experience

  • Bachelors or higher-level degree in marketing, communications, or a related field.
  • Ten or more years’ experience within brand strategy or a communications agency, of which five years should have been in a senior leadership role.
  • Working with internal and external stakeholders to identify gaps in the customer experience.
  • Management of Tech Stack software and hardware design.
  • Development of reviews and concepts


Key Skills& Competencies

  • Agility and adaptability
  • Cooperation and collaboration
  • A data-driven mentality
  • A strong communication style

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