• •The position of Chief Customer Experience Officer (CXO) is a leadership role within the organisation. The CXO is part of the leadership team that ensures operational excellence that supports the strategic direction of the business.
• The candidate must have the ability to assist and drive the organization to execute long-term and short-term plans and directives by implementing vision, management, and leadership.
• The ability to lead the day-to-day operational activities to achieve the objectives and outcomes of the business.
• Ability to create a strategy, gain organizational efficiencies and manage projects

Professional experience

• Bachelors or higher-level degree in marketing, communications, or a related field.
• Ten or more years’ experience within brand strategy or a communications agency, of which five years should have been in a senior leadership role.
• Working with internal and external stakeholders to identify gaps in the customer experience.
• Management of Tech Stack software and hardware design.
• Development of reviews and concepts

Key Skills& Competencies

• Agility and adaptability
• Cooperation and collaboration
• A data-driven mentality
• A strong communication style