•The position of Chief Customer Experience Officer (CXO) is a leadership role within the organisation. The CXO is part of the leadership team that ensures operational excellence that supports the strategic direction of the business.
The candidate must have the ability to assist and drive the organization to execute long-term and short-term plans and directives by implementing vision, management, and leadership.
The ability to lead the day-to-day operational activities to achieve the objectives and outcomes of the business.
Ability to create a strategy, gain organizational efficiencies and manage projects
Bachelors or higher-level degree in marketing, communications, or a related field.
Ten or more years’ experience within brand strategy or a communications agency, of which five years should have been in a senior leadership role.
Working with internal and external stakeholders to identify gaps in the customer experience.
Management of Tech Stack software and hardware design.